We’re here to help with your PERFECTSIGHT order. For cancellations, returns, or warranty assistance, email service@perfectsight.co with your order number and a brief description of your request.

This policy applies to purchases made directly through perfectsight.co. For purchases from another retailer or marketplace, please contact the original seller.

1. Order Changes & Cancellations

Before Shipment

You may request cancellation at any time before your order has shipped. We will cancel your order and issue a full refund to your original payment method.

You may also request a change of color or model before shipment, subject to availability. We do not charge a modification fee. Any difference in product price will be charged or refunded accordingly.

Please contact us directly for assistance. There is no need to contact your bank to request an order cancellation.

After Shipment

Once your order has shipped, we cannot change its color or model or arrange a direct exchange.

If you wish to cancel a shipped order, contact us as soon as possible. We will attempt to intercept the shipment, but interception cannot be guaranteed.

If interception succeeds before the package reaches the destination country:

• Orders with paid shipping: We will refund the full amount actually paid for the products, plus 50% of the original shipping fee. The remaining 50% of the shipping fee will be retained as an interception fee.

• Orders with free shipping: We will refund the amount actually paid, less the original shipping cost deduction listed in Section 4. No additional 50% interception fee will apply.

If interception succeeds after the package reaches the destination country:

• Orders with paid shipping: We will refund the full amount actually paid for the products. The original shipping fee will not be refunded.

• Orders with free shipping: We will refund the amount actually paid, less the original shipping cost deduction listed in Section 4.

If interception is unsuccessful, please follow our return procedure after receiving your package.

These deductions apply to voluntary cancellations for non-quality-related reasons, except where applicable law requires otherwise.

2. 30-Day Returns

You may request a return of eligible items within 30 days of delivery.

This return policy applies to screen protectors, blue light glasses, and other accessories, subject to the conditions and exclusions below.

For non-quality-related returns, including a change of mind, accidental purchase, or ordering the wrong item:

• Products must be unused, undamaged, and suitable for resale.

• All original packaging, tags, accessories, and included components must be returned.

• Products must show no signs of wear, stains, scratches, or odors.

• An order number or proof of purchase is required.

Please contact us within the 30-day period before mailing your return.

These condition requirements apply to non-quality-related returns. Defective, damaged-on-arrival, and incorrect items are handled separately under Section 6.

3. How to Request a Return

Email service@perfectsight.co with:

• Your order number.

• The item or items you wish to return.

• The reason for your return.

• Relevant photos or videos if the item is defective, damaged, or incorrect.

Once your return is approved, we will email you the return address and instructions.

Please follow the instructions provided by our customer service team. Use a trackable shipping service and retain your tracking number and postage receipt.

4. Return Shipping & Shipping Cost Deductions

Non-Quality-Related Returns

Customers are responsible for return shipping costs.

Orders with paid shipping

Approved refunds are based on the amount actually paid for the returned products, after discounts. Original shipping fees paid at checkout are non-refundable.

Orders with free shipping

For both full and partial returns, approved refunds are based on the amount actually paid for the returned products, after discounts, less the following original shipping cost:

Delivery Destination	Deduction per Original Order
United States, Canada, United Kingdom, New Zealand, Singapore, South Korea, Japan, Malaysia, and Australia	US$5.99
Other supported destinations	US$12.99

This deduction applies even if you return only part of your order. It is charged only once per original order and will not be charged again for subsequent returns from the same order.

Return postage is separate and remains the customer’s responsibility.

These deductions do not apply to verified product defects, damaged-on-arrival items, or incorrect items supplied by us. All charges and deductions are subject to applicable consumer law.

5. Items Excluded from Non-Quality-Related Returns

The following are not eligible for non-quality-related returns or exchanges:

• Clearance items.

• Items discounted by more than 30% off their regular price.

• Promotional gifts.

• Customized or personalized items.

• Gift cards.

• Items damaged through misuse, improper care, or handling.

• Items showing normal wear from use.

• Items outside the applicable return period.

These exclusions do not limit claims for defective, damaged-on-arrival, or incorrect items, or any rights under applicable law.

6. Defective, Damaged-on-Arrival & Incorrect Items

Please inspect your order upon receipt and contact us promptly if an item is defective, damaged in transit, or different from what you ordered.

Email service@perfectsight.co with your order number, a description of the issue, and clear photos or videos.

After reviewing and verifying the issue, we will arrange an appropriate refund or replacement.

If we require a return because of a verified product defect or an error on our part, we will cover the approved return postage. Please confirm the shipping method and cost with our customer service team before mailing the item.

You will pay the postage upfront, then email us the tracking number and postage receipt so we can reimburse the approved return shipping cost.

7. Exchanges

Before shipment: You may request a change of color or model, subject to availability. No modification fee applies, although any product price difference will be charged or refunded.

After shipment: We do not offer direct exchanges for a different color or model. Please request a return under this policy and place a new order for the item you would like.

Replacements for verified product defects or under the programs below are handled separately.

8. Screen Protectors: 90-Day Replacement Care

If your PERFECTSIGHT screen protector breaks within 90 days of delivery, you may request one replacement under our 90-Day Replacement Care program.

Days 1–30 | No Product Charge

Receive a replacement screen protector at no product charge. Shipping fees apply:

• US$5.99 to the United States, Canada, the United Kingdom, New Zealand, Singapore, South Korea, Japan, Malaysia, and Australia.

• US$12.99 to other supported destinations.

Days 31–60 | 60% Off Replacement

Receive 60% off a replacement screen protector based on its regular price listed on our website. You pay 40% of that regular price, plus shipping calculated at checkout.

Days 61–90 | 30% Off Replacement

Receive 30% off a replacement screen protector based on its regular price listed on our website. You pay 70% of that regular price, plus shipping calculated at checkout.

How to Apply

Email service@perfectsight.co with:

• Your order number.

• Your device model.

• A clear photo of the damaged protector.

• A brief explanation of what happened.

Our customer service team will review your request and provide the next steps.

Program Terms

• Coverage begins on the original delivery date.

• Each originally purchased screen protector is eligible for one replacement under this program.

• Replacement discounts apply to the regular product price listed on our website.

• Replacement offers cannot be combined with other promotions.

• No advance registration or marketing subscription is required.

• This is a replacement care program, not a 90-day refund policy.

• Arrival damage, product defects, and incorrect items are reviewed separately under Section 6 and are not automatically subject to this program’s charges.

• This program covers only the eligible screen protector itself. It does not cover damage to phones, tablets, computers, or other devices, and does not apply to other products sold on our website.

9. Blue Light Glasses: 12-Month Limited Warranty

PERFECTSIGHT blue light glasses are covered by a limited warranty against defects in materials, assembly, and workmanship for 12 months from the original purchase date.

If our customer service team confirms a covered defect, we will provide a replacement at no product charge. Shipping fees are not included and will be confirmed before the replacement is arranged, except where applicable law requires otherwise.

What Is Not Covered

• Normal wear and tear.

• Scratched lenses.

• Frame breakage caused by dropping, impact, crushing, or excessive pressure.

• Damage caused by accidents, misuse, improper care, or improper storage.

How to Submit a Claim

Email service@perfectsight.co with:

• Your order number or proof of purchase.

• The original purchase date.

• The glasses model.

• A brief description of the issue and how it occurred.

• Clear photos showing the issue.

Our customer service team will review your claim and advise you on the next steps. Please do not return your glasses unless instructed.

No advance registration or marketing subscription is required.

This warranty is separate from our 30-day return policy. Blue light glasses are not covered by the screen protector 90-Day Replacement Care program.

10. Other Accessories

Other accessories—including phone cases, straps, watch bands, cables, chargers, and cleaning cloths—are eligible for our 30-day return policy, subject to its conditions and exclusions.

These products are not included in the screen protector 90-Day Replacement Care program or the blue light glasses 12-month limited warranty.

This does not limit any rights or remedies available under applicable consumer law.

11. Refund Processing

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days, unless applicable law requires an earlier refund. Your bank or payment provider may require additional time to post the funds.

Refunds for returned products are based on the amount actually paid for those products after discounts, less any applicable deductions described in this policy.

If more than 15 business days have passed since approval and you have not received your refund, contact service@perfectsight.co.

12. European Union Customers

If EU consumer law applies to your purchase, please review our European Union Consumer Rights for information about your statutory withdrawal and refund rights.

Nothing in this policy limits your rights under applicable consumer law.

Contact Us

Email: service@perfectsight.co

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Hong Kong Time (UTC+8), excluding public holidays.